pk48's Privacy Policy

1 Introduction & Purpose

pk48 is a trusted online gaming platform that provides cricket betting, slots, live casino, and fishing games for users in Bangladesh. We believe that protecting your personal information is one of our highest priorities.

This privacy policy explains how pk48 collects your information, the purposes for which it is used, who it may be shared with, and what steps are taken to keep your information secure. By using this platform, you are considered to have accepted the terms of this policy.

This policy applies to all users — both those who simply browse and those who hold registered accounts. We reserve the right to update this policy at any time, and you will be notified of any significant changes.

2 Information We Collect

pk48 collects user information in a number of ways. The types of information we collect are described in detail below:

2.1 Information You Provide Directly

• Name, username, and password
• Email address and mobile number
• Date of birth (for age verification)
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Site access time and location data
• Data obtained from cookies and similar tracking technologies
• Gaming activity logs and transaction history

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive certain relevant information from payment service providers (bKash, Nagad, Rocket, Upay). This information is used solely to ensure the security of your account.

3 Purposes for Using Your Information

pk48 uses the information collected about you for the following purposes:

• Account management: For account registration, login verification, and profile maintenance.
• Service delivery: For providing gaming services, bonuses, promotions, and rewards.
• Payment processing: For processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age verification: To ensure this platform is accessible only to users aged 21 and above.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Responsible gaming: To assist you by identifying patterns of excessive betting.
• Service improvement: To analyze and enhance the user experience.
• Legal compliance: To comply with applicable laws and regulations.

4 Sharing & Disclosure of Information

pk48 does not sell your personal information to any third party. However, information may be shared in certain circumstances:

4.1 Payment Service Providers

To process transactions, we share necessary information with bKash, Nagad, Rocket, and Upay. This sharing of information is essential to complete transactions.

4.2 Technology & Service Partners

Gaming technology providers, software developers, and infrastructure partners may access limited information — solely to deliver the services they are contracted to provide. They are contractually obligated to uphold our privacy standards.

4.3 Legal Requirements

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or as required under applicable law.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified before any such change, and your information will remain protected under this privacy policy.

5 Cookies & Tracking Technologies

The pk48 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

• Essential cookies: Required to maintain login sessions and core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze user behavior and improve our services.

You can decline cookies by changing your browser settings, though this may affect some functionality of the site.

6 Data Security Measures

pk48 applies industry-standard security measures to keep your information secure:

• SSL encryption: All data transmissions are secured via SSL/TLS encryption.
• Encrypted storage: Sensitive data at rest is kept in encrypted format.
• Two-factor verification: An additional verification layer for account access.
• Regular security audits: Periodic security reviews to identify system vulnerabilities.
• Access controls: Only authorized staff may access specific information.
• Firewall protection: Advanced firewall systems to prevent unauthorized access.

However, no transmission of information over the internet is entirely risk-free. Even with our best efforts, 100% security cannot be guaranteed.

7 Data Retention Period

pk48 retains user information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains active.
• After an account is closed, information required to meet legal obligations is retained for the specified period.
• Transaction records are retained in accordance with financial regulations.
• If consent for marketing communications is withdrawn, related information is deleted as promptly as possible.

Once the retention period ends, information is securely deleted or anonymized.

8 User Rights

As a user of the pk48 platform, you have the following rights over your own information:

• Right to access: The right to know what information we have collected about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where consistent with legal obligations).
• Right to restrict processing: The right to object to the processing of your information in certain circumstances.
• Right to opt out of marketing: The right to stop promotional communications at any time.
• Right to data portability: The right to request your information in a structured format.

To exercise these rights, email [email protected] or contact us via live chat. We will review your request within a reasonable timeframe.

9 Children's Privacy

pk48 strictly follows a 21+ age policy. Our services are intended only for users aged 21 and above. We do not knowingly collect information from minors.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. If you become aware of an account belonging to a minor, please contact us.

10 Third-Party Links & Services

pk48 may integrate platforms from various game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi). These third-party services have their own privacy policies, and we are not responsible for their data practices.

We advise you to independently review the privacy policies of any third-party services you use.

11 International Data Transfers

Our servers and partner organizations may be located in various countries. Your information may be transferred and processed internationally. In such cases, we ensure that transfers are conducted in accordance with the protection standards described in this privacy policy.

Our contractual partners are required to maintain the same level of privacy protection wherever data is transferred.

12 Changes to This Policy

pk48 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last updated" date at the top of this page

If you continue to use the platform after changes are made, it will be assumed that you have accepted the updated policy. We therefore recommend that you review this page regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali and English

We take all privacy-related requests seriously and will respond as quickly as possible. Keeping your information secure is our commitment.